Carle in Urbana, Illinois

Very nice hospital and the whole 7th floor has the BEST and friendliest nurses I've ever came across in a hospital. They go out of their way to please their patients and their patients families and i thank them for that. Them nurses all deserve a raise!

Worst facility I have ever been to, and I've been to some rough ones. They routinely have misdiagnosed, mistreated, and mishandled myself and my fiancee. They performed procedures on me without explaining what they were adequately beforehand (we are just putting some gauze in your nose = we are inserting a tampon so far into your nose it busts things and causes complications), they misdiagnosed my fiancee, and they charged us excessively for this treatment by pulling as many loopholes and gotchas as they can for being a "hospital" (even if you went to the urgent care). They will smile at you the whole time they are doing it too. Watch how fast they change their colors if you question them or try to file a complaint though. I have never so quickly heard a customer service representative go from polite to outright adversarial. I had correspondence with multiple of their higher level staff, and it took me escalating three times before anyone even so much as *listened* to what I was saying and gave me a coherent, albeit, negative, response. Unless you are *absolutely* going to die, go to any other location or tough it out. It is not worth going to this facility. I have toughed out illnesses instead of going here since then because of the amount of physical suffering they caused me (let alone anguish afterward dealing with them).